General Terms & Conditions

SAS EIFFEL GARDEN is a Société par Actions Simplifiée (simplified joint stock company) with capital of €500,000, registered with the Paris Trade and Companies Register under numbers de Paris under number 480 488 014, whose registered office is located at 8 rue Amélie, 75007 PARIS - France and whose intra-community VAT number is FR 16480488014.

These general terms and conditions (hereinafter referred to as the "General Terms and Conditions of Sale") govern the relationship between the customer (hereinafter referred to as "the Customer") and SAS EIFFEL G.P. (hereinafter referred to as "SAS EIFFEL G.P.").) and SAS EIFFEL GARDEN, the company operating the hotel (hereinafter "the Les Jardins d'Eiffel hotel" or "the Provider") for which the Customer makes a reservation on the website : https://www.hoteljardinseiffel.com/ (hereinafter referred to as "the Website"), on a site that has entered into a service or partnership agreement with Les Jardins d'Eiffel (hereinafter referred to as "the Partners"), by e-mail, by fax or by any other means. the Partners"), by e-mail, by telephone, or directly on site and whose names and contact details appear below and in the reservation summary.

Hôtel Les Jardins d'Eiffel can be contacted :

• By post: 8 rue Amélie - 75007 Paris
• By e-mail: paris@hoteljardinseiffel.com
• By telephone: +33 1 47 05 46 21

1. Preamble and scope of application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of hotel room reservation services and related services (hereinafter referred to as "the Services" or "the Service").tel rooms and ancillary services (hereinafter "the Services") offered by the hotel Les Jardins d'Eiffel to consumers and non-professional customers ("the Customer"). The main features of the Services are presented on the Website. The Customer is required to familiarize himself/herself with them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer.

The Customer declares :

• He/she has full legal capacity to enter into the present Terms and Conditions.
• He/she is reserving hotel rooms and related services for his/her own personal use.
• be able to save and/or print the present General Sales Conditions.

These conditions apply to the exclusion of all other conditions, in particular those applicable to other sales channels for Services.

The Customer is hereby informed that the hotel Les Jardins d'Eiffel enters into partnership agreements with third-party travel service providers in order to enable the Customer to search for, select and book rooms in the hotel Les Jardins d'Eiffel by using the services offered by these Partners on their website. Any reservation of hotel rooms made under these conditions implies the Customer's full and unreserved consultation and acceptance of the Partners' special conditions, the conditions of sale of the reserved rate and these General Terms and Conditions of Sale. The Customer declares that he/she has obtained all necessary information from the hotel Les Jardins d'Eiffel, which is available on the website.

These General Terms and Conditions of Sale are accessible at all times on the Hotel Les Jardins d'Eiffel website and will prevail, where applicable, over any other version or any other contradictory document.

In the absence of proof to the contrary, the data recorded in the service provider's computer system constitutes proof of all transactions concluded with the Customer. Thus, the entry of banking information, the acceptance of the General Terms and Conditions of Sale, the conditions of sale of the rate or the reservation request, has, between the hotel Les Jardins d'Eiffel and the Customer, the same value as a handwritten signature on paper. The computerized records kept in the computer systems of the Hotel Les Jardins d'Eiffel under reasonable security conditions are considered proof of communication, orders and payments between the Hotel Les Jardins d'Eiffel and the Customer. Hotel Les Jardins d'Eiffel will keep the written record of the conclusion of the contract in electronic or paper format for a maximum of 3 years. The present General Terms and Conditions of Sale also include the Personal Data Charter.

The Customer declares that he/she has read these General Terms and Conditions of Sale (including the Personal Data Charter) and has accepted them by choosing to make a reservation. Validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of the present General Terms and Conditions of Sale (including the Privacy Policy). As these General Terms and Conditions of Sale may be subject to subsequent modification, the version applicable to the Customer's purchase is that in force on the website at the time of the reservation.

These General Terms and Conditions of Sale are applicable while the services offered by the hotel Les Jardins d'Eiffel on its website are online. The hotel Les Jardins d'Eiffel reserves the right to temporarily or permanently close access to its Website.

2. Reservation process

2.1 RESERVATION OF ONE OR MORE NIGHTS ON THE HOTEL WEBSITE, ON A PARTNER WEBSITE, BY TELEPHONE, BY E-MAIL OR ON SITE

The customer selects the services he/she wishes to book, as follows:

1. Selection of dates and number of nights
2. Selection of room type and rate
3. Selection of any additional services required
4. Verification and validation of booking details, total booking amount, rate conditions
5. Enter contact details
6. Enter credit card details in case of guarantee or prepayment
7. Consult and accept the General Terms and Conditions of Sale and the conditions of the selected fare before validating the booking
8. Booking validation

The Customer acknowledges that he/she has read and understood the nature, destination and booking terms of the Services offered by the Service Provider, and that he/she has requested and obtained the information necessary to make a reservation with full knowledge of the facts. The Customer is solely responsible for his or her choice of Services and their suitability for his or her needs, and Hotel Les Jardins d'Eiffel cannot be held liable in this respect. The Customer undertakes to complete the information requested on the reservation request and attests to the truthfulness and accuracy of the information transmitted. Contractual information is presented in French and is confirmed at the latest when the reservation is validated by the Customer.

For bookings made exclusively via the Internet, a booking is registered on the Service Provider's website when the Customer accepts these General Terms and Conditions of Sale by validating the booking. The Customer has the opportunity to check the details of his reservation, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the French Civil Code). Confirmation implies acceptance of the present General Sales Conditions in their entirety, and constitutes proof of the sales contract.

It is therefore the Customer's responsibility to check the accuracy of the reservation and to immediately report any errors. The sale of Services will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the reservation by e-mail. Any reservation made on the Website constitutes the formation of a contract concluded remotely between the Customer and the Provider. Hotel Les Jardins d'Eiffel reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute relating to the payment of a previous reservation. Except in the case of group bookings, each booking is nominative and may under no circumstances be transferred to a third party.

2.2 CANCELLATION

2.2.1 Cancellation / Modification of a non-cancellable, non-refundable reservation

In the event of cancellation or modification of a non-cancellable, non-refundable reservation by the Customer, for any reason whatsoever, a sum corresponding to 100% of the total prepaid amount will be automatically acquired by the Provider and invoiced to the Customer. The same shall apply in the event of the Customer's failure to arrive on the scheduled arrival date.

 

2.2.2 Cancellation of a reservation at the Flexible rate

In the event of cancellation of a reservation at the Flexible rate by the Customer after its acceptance by the Hotel after noon (local time) on the day prior to the scheduled arrival date, for any reason whatsoever, the Customer will be billed for the cost of the reservation.day, for any reason whatsoever, a sum corresponding to the total amount of the 1st night's stay will be automatically acquired by the Service Provider and invoiced to the Customer, by way of damages, as compensation for the loss suffered.

2.3 GROUPS

All bookings of 5 rooms or more are considered as groups.

Groups are subject to different rates and special cancellation conditions. For all group bookings, the customer must make a request directly to the reservations department at the following address: paris@hoteljardinseiffel.com.

Hôtel Les Jardins d'Eiffel will reply within 72 hours with a price offer and a sales contract detailing the specific conditions.

L'Hôtel Les Jardins d'Eiffel is not obliged to respond favorably to a group request, in particular if it considers that it does not have sufficient availability or available staff to enable the proper implementation of the Services offered.

With the exception of the booking process, cancellation and payment terms, all other sections of the General Terms and Conditions of Sale apply to group bookings.

3. Rates

The Services offered by the Provider are provided at the rates in force on the Website at the time the reservation is recorded by the Provider. Prices are expressed in Euros and include VAT. Prices take into account any discounts granted by the Service Provider under the conditions specified on the Website.

These prices are firm and non-revisable during their period of validity, as indicated on the Website, the Service Provider reserving the right, outside this period of validity, to modify prices at any time.

Rates are indicated before and at the time of booking by the Customer. They are per room for the number of people and the date selected.

Rates are confirmed to the Customer in the commercial currency of the hotel Les Jardins d'Eiffel and include VAT (excluding tourist tax). They include VAT at the rate applicable on the day of booking; any change in the VAT rate will automatically be reflected in the rates indicated on the date of invoicing. The same will apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.

Rates do not include tourist tax, which can be paid directly to the hotel Les Jardins d'Eiffel.

The Customer undertakes to pay these various taxes without any dispute to the hotel Les Jardins d'Eiffel.

The payment requested from the Customer corresponds to the total amount of the purchase, with the exception of this Tax.

Unless otherwise stated on the Site, ancillary services (breakfast, parking, etc.) are not included in the price.

Conversion into foreign currency is given for information only and is non-contractual. If a rate involves payment directly to the Hotel Les Jardins d'Eiffel on the Customer's arrival or departure, and the Customer's currency is not the same as that of the Service Provider, the rate debited by the Hotel Les Jardins d'Eiffel will be the same as that of the Service Provider.hotel Les Jardins d'Eiffel may differ from the rate communicated at the time of booking, due to changes in the exchange rate between the date of booking and the date of payment.

4. Terms of payment

4.1 NON-CANCELLABLE, NON-REFUNDABLE FARE PAYMENT

The price is payable in cash, in full, on the day the reservation is confirmed by the customer, according to the terms specified in section: "2. Booking procedure", by secure payment:

• By credit card: Visa, MasterCard, American Express, Diners Club card, JCB card, Maestro
• By bank transfer

Payment data is exchanged in encrypted mode using SSL protocol. At the time of booking, the customer provides his/her bank details, specifying the name on the credit card, the credit card number, the cryptogram and the validity date (the credit card must be valid until the end date of the stay). L'hôtel Les Jardins d'Eiffel deducts the amount equal to the total price of the stay at the time of booking. The customer must present the credit card used to pay for the reservation to L'hôtel Les Jardins d'Eiffel. They may be asked to show proof of identity as part of the procedures to prevent credit card fraud. The Service Provider will not be obliged to provide the Services ordered by the Customer if the price has not been paid in full in accordance with the above conditions. Payments made by the Customer will not be considered final until actual receipt of the sums due by the Service Provider.

4.2 PAYMENT OF THE FLEXIBLE RATE

The price is payable in cash, in full, on the day of provision of the Services reserved under the conditions defined in section: "5. Provision of services", as indicated on the invoice sent to the Customer, by secure payment:

• By credit card: Visa, MasterCard, American Express, Diners Club card, JCB card, Maestro.
• Cash in Euros only
• ANCV vacation vouchers

Payment data is exchanged in encrypted mode using SSL protocol. The hotel reserves the right to temporarily block a maximum amount equal to the total cost of the stay (also known as pre-authorization), up to a maximum of 45 days. The Customer will then communicate his bank details, specifying the name of the bank card, the bank card number, the validity date (the bank card must be valid until the end date of the stay) and the cryptogram.

The Customer may be asked to show proof of identity as part of procedures to prevent credit card fraud. The Service Provider will not be obliged to provide the Services ordered by the Customer if the price has not been paid in full in accordance with the above conditions.

Payments made by the Customer will only be considered final once the amounts due have been received by the Service Provider.

5. Provision of Services

5.1 GENERAL

The Customer is hereby informed that, in accordance with legal and/or regulatory provisions, he/she may be required to fill out a police form upon arrival at the Hotel Les Jardins.hotel Les Jardins d'Eiffel and present a valid form of identification.

5.2 USE OF THE ROOM

The Customer undertakes to use the room allocated to him/her and, more generally, all the hotel's facilities in a reasonable manner, in compliance with the regulations in force, morality and public order.

Unless expressly agreed otherwise, the room will be made available to the Customer on the day of arrival at 2 pm and the Customer will leave the room on the day of departure at 12 pm. Failing this, the Customer will be billed for an additional night's stay. Customers must check their departure date. In the event of early departure, a fee equivalent to one night's accommodation will be charged, unless the Customer has notified the Supplier at least 24 hours prior to departure.

The Provider undertakes to use its best efforts to provide the Services booked by the Customer, on a best-efforts basis.

5.3 PERSONAL EFFECTS AND SAFE

The customer undertakes to use the safe in his/her room for all valuables.

The Customer is entirely responsible for any personal belongings left in the room at the Hotel Les Jardins d'Eiffel, particularly outside the safe or in the Service Provider's public areas. The hotel Les Jardins d'Eiffel cannot be held responsible for the loss, theft, deterioration or damage caused to the said effects.

5.4 INJURY AND DAMAGE

The Customer is liable to the Hotel Les Jardins d'Eiffel for any damage caused during the stay, as well as for all direct and/or indirect damages.the Customer is liable to the Hotel Les Jardins d'Eiffel for any damage caused during the stay, as well as for all direct and/or indirect damage caused by the Customer in the reserved room or in the common areas of the Hotel Les Jardins d'Eiffel. The Customer will also be held responsible for any objects or furniture belonging to the Service Provider that are missing at the end of the stay.

Consequently, the Customer undertakes to compensate the Hotel Les Jardins d'Eiffel for the amount of the said damage, without prejudice to any damages that may be awarded by the Hotel Les Jardins d'Eiffel.judgement of any damages and interest that may be due, as well as the costs of proceedings and legal fees incurred by the hotel Les Jardins d'Eiffel.

5.5 USE OF CIGARETTES, ELECTRONIC CIGARETTES AND SIMILAR PRODUCTS

The hotel Les Jardins d'Eiffel is a non-smoking area.

Consequently, it is strictly forbidden to use cigarettes, electronic cigarettes or similar products inside the Les Jardins d'Eiffel hotel. The customer will be held responsible for any direct and/or indirect damage resulting from smoking on the premises. They will therefore be liable for the full cost of cleaning and restoring the damaged item or area to its original state.

5.6 PETS

Pets are strictly forbidden at Les Jardins d'Eiffel. Only guide dogs and assistance dogs are allowed on the premises, at no extra charge.

5.7 USE OF WI-FI

When using Wi-Fi Internet access, the Customer undertakes to comply with the Conditions of Use for Internet access Which are communicated to them when they first connect to the Internet and which can also be consulted at the reception desk of the Les Jardins d'Eiffel hotel.

5.8 DESCRIPTION OF SERVICES

The following services are included in the price of an overnight stay (rates include VAT and are valid only for the dates and number of occupants specified by the customer).

Accommodation in a double Comfort room corresponding to the room type chosen at the time of booking includes the following services:

• Access to DTT channels and a bouquet of international channels. The list of DTT and international channels available is subject to change at any time (in particular as a result of changes in broadcasters' catalogs);
• Internet access (Wi-Fi)
• Welcome products (shower gel, shampoo, soap)
• Secure safe
• Use of furniture and bedding
• Bed linen and towels
• Possibility of installing a cot in the room (by request at the time of booking, subject to availability).

For Executive and Premium rooms, the following services are included in addition to those listed above:

• Bathrobes and slippers
• Complementary hospitality products
• Tray with kettle, tea and coffee
• Bottle of mineral water

All other services or supplies are not included in the price of a night's stay and will be invoiced to the customer in addition, in particular :

• Buffet breakfast (€15 per person per day)
• Drinks from the mini bar (prices displayed in the room)
• Bottles of wine and champagne served in the room or lounge (price details available at reception and on our app)
• Dry-cleaning service (price details available in room and at reception)
• Parking (€24 per night per vehicle)

6. Right of withdrawal

In accordance with article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided. The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.

7. Claims

The Customer is solely responsible for choosing the services he/she wishes to book and ensuring that they meet his/her needs, and Hotel les Jardins d'Eiffel shall not be held liable in any way in this respect.

The Customer is informed that the Service Provider is unable to guarantee that the room(s) allocated to him/her will be strictly identical to the photographs of the type of room(s) booked appearing on the website.

Indeed, within the same hotel, there may be variations between different rooms of the same type, particularly in terms of room size, furniture layout, colors, or in the event of furniture changes or renovations. No claims may therefore be made by the Customer, unless the differences invoked are substantial.

Any complaints by the Customer must be made to the reception staff of the Hotel Les Jardins d'Eiffel and, if the Customer considers that no satisfactory solution has been found, must imperatively be sent by mail or fax.if the Customer considers that no satisfactory solution has been found, they must be sent by post or e-mail to the Service Provider, whose contact details appear in the introduction to the General Terms and Conditions of Sale, within a maximum period of thirty (30) days from the end of the Customer's stay.

8. The Service Provider's liability

The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Customer against any lack of conformity or latent defect resulting from a failure to perform the Services booked and actually provided.services reserved and effectively paid for in accordance with the terms and conditions defined in these General Terms and Conditions of Sale. The Services provided via the Hotel's website comply with the regulations in force in France. The Service Provider may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which must be verified by the Customer, who is solely responsible for the choice of Services requested.

9. Anticipation

The present General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in article 1195 of the French Civil Code for all Service operations from the Service Provider to the Customer. The Service Provider and the Customer hereby waive their right to avail themselves of the provisions of Article 1195 of the French Civil Code and of the unforeseeable circumstances provided for therein, and undertake to assume their obligations even if the contractual balance is upset by circumstances that were unforeseeable when the sale was concluded, even if their performance proves excessively onerous, and to bear all the economic and financial consequences.

10. Force majeure and dislocation

The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations as described herein is due to force majeure, as defined in article 1218 of the French Civil Code. In the event of dislocation, notably due to an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, the hotel les Jardins d'Eiffel reserves the right to accommodate the Customer in whole or in part in a Hotel of equivalent category, for services of the same nature and subject to the Customer's prior agreement.

11. Data protection

Pursuant to Law 78-17 of January 6, 1978, amended by Law 2018-498 of June 20, 2018, it is recalled that the personal data requested from the Customer is necessary for the processing of his/her reservation and the preparation of invoices, in particular. The Customer is informed that his/her IP address is recorded at the time of booking.This data is processed and intended for the Service Provider and may be communicated to any of its partners responsible for the execution, processing, management and payment of reservations and the Customer's stay. Hotel Les Jardins d'Eiffel may also send its customers newsletters, promotional offers and satisfaction surveys by e-mail following their hotel stay. In accordance with the provisions of Articles 15 to 21 of Regulation EU 2016/679 of the European Parliament of April 27, 2016 (RGPD), the Customer has a right of access, rectification, deletion, limitation, portability and opposition.

You can exercise this right by contacting our customer service department at the e-mail address paris@hoteljardinseiffel.com or at the following postal address: 8 rue Amélie, 75007 Paris - France.

If you notice any irregularity in the processing of your data, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés ("CNIL").

For further information on the processing of your data, please consult our Privacy Policy.

Customers are informed that their telephone number is recorded at the time of booking. As a consumer, you have the right to register free of charge on the Bloctel telephone anti-solicitation list.

12. Intellectual property rights

The content of this website is the property of Les Jardins d'Eiffel and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

13. Other provisions

The present General Terms and Conditions of Sale, the Personal Data Charter, the Terms and Conditions of Sale for the fare booked by the Customer, the Booking Request, the Booking Confirmation by the Customer, constitute the entire agreement between the parties within the limits of its purpose. They consequently replace and cancel, within this limit, any prior verbal or written agreement.No tolerance, whatever its nature, scope, duration or frequency, may be considered as creating any right whatsoever, and may not lead to any claim for compensation.no tolerance, whatever its nature, scope, duration or frequency, may be considered as creating any right whatsoever, nor may it limit in any way whatsoever the possibility of invoking each of the clauses of the present General Terms and Conditions of Sale. Any clause of the present General Terms and Conditions of Sale which may be declared null and void or unlawful by a competent court shall be deprived of its effect.e of effect, but its nullity shall not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole.

14. Law and litigation

14.1 APPLICABLE LAW

These General Terms and Conditions of Sale are drawn up in the French language, without prejudice to any mandatory protective provisions that may be applicable in the consumer's country of residence. Should they be translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute. The present General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.

14.2 SETTLEMENT OF DISPUTES

The Customer is hereby informed that, in the event of a dispute relating to the present General Terms and Conditions of Sale, he/she may have recourse to a conventional mediation procedure or to any other form of dispute resolution.diation procedure or any other alternative dispute resolution method, under the conditions set out in Article L612-1 of the French Consumer Code.

In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. AME CONSO, within one year of the written complaint sent to the professional.

Referral to the consumer ombudsman must be made :

• either by completing the appropriate form on the AME CONSO website: www.mediationconso-ame.com;
• or by writing to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

Customers are also informed of the existence of the European Online Dispute Resolution platform, which they can contact in the event of a dispute by following this link: https: //ec.europa.eu/consumers/odr/.

All disputes arising out of or in connection with the purchase or sale transactions concluded in application of the present General Terms and Conditions of Sale, concerning their validity, interpretation, execution, termination, performance or validity, shall be settled by the Customer.cution, their termination, their consequences and their consequences and which could not be solved between the hotel Les Jardins d'Eiffel and the Customer will be subjected to the competent courts under the conditions of common law.

15. Pre-contractual information and customer acceptance

The Customer acknowledges that, prior to making a reservation and entering into a contract, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information listed in article L. 221-5 of the French Consumer Code, and in particular the following information:

• The essential characteristics of the Services, taking into account the communication medium used and the Service concerned;
• the price of the Services and related charges;
• in the absence of immediate execution of the contract, the date or deadline by which the Service Provider undertakes to provide the reserved Services;
• information concerning the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
• information on legal and contractual warranties and how they apply;
• the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of recourse to conventional mediation in the event of a dispute;
• information on important contractual conditions;
• accepted means of payment.

The fact that a natural person (or legal entity) makes a reservation on the Website implies full acceptance of these General Terms and Conditions of Sale, and the obligation to pay.the Customer expressly acknowledges that he/she accepts and agrees to be bound by these General Terms and Conditions of Sale and to pay for the Services ordered, and in particular waives the right to invoke any contradictory document that may be unenforceable against the Service Provider.